Returns & Exchanges
At Epigamia, we strive to deliver the freshest dairy and plant-based products directly to your doorstep. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.
Inspect Your Delivery
Please check your items immediately upon arrival to ensure everything is fresh and the packaging is intact.
Document Issues
If you receive a damaged or wrong product, take a clear photo of the item and the invoice within 24 hours of delivery.
Contact Support
Email our team at hello@epigamia.com with your order ID and the photos to initiate a replacement or refund request.
Resolution Process
Our team will verify your claim and process a replacement or credit your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing